What dashboard are you using? (Web, iOS, Android)
What OS? (Jessie, Wheezy)
What Model Pi?
Please describe the bug / issue. Attaching any relevant screenshots would be very helpful!
Installation stuck on reboot because service can't connect to cloud.mydevices.com with port 8181. I try it manually with telnet but no luck. If I try telnet to arduino.mydevices.com:8442 it works. Traceroute looks similiary on both sites and my router is configured correctly because I can connect to 8181 port on another servers.
Else one think - throught another provider telnet works fine but I don't know why.