Cayenne.mydevices.com Offline?


#1

Hello everybody,

i just tried to login to my account to take a look at the dashboard.
But after the Login-landing-Page the Browser times out…

cayenne.mydevices.com seams to be Offline …can somebody confirm this?

greetings


#2

Hi @doerek,

It looks OK on my end, and according to this site: http://downforeveryoneorjustme.com/cayenne.mydevices.com

Does this alternate login page work for you? https://mydevices.com/cayenne/signin/

though I think that will still ultimately redirect to cayenne.mydevices.com once logged in…


#3

i just tried your link without luck. After i click on Login,the browser timesout

also
https://cayenne.mydevices.com/cayenne/login

seams to be Offline…


#4

Hi again. We checked from a few more locations (we have staff around the world) and we’re all accessing the site OK. I suspect it must be something on your side.

Could you try to flush your DNS? It may also be worth trying pointing your DNS to a commonly used one like 8.8.8.8 if you’re using something else. I can help you with steps to do that if you let me know your Operating System.

If possible, you could try to check on a different network to see if you can reach our site from there.


#5

Hello again, I flushed the DNS cache with:
ipconfig /flushdns

I`m using Win10. The google DNS does not work.

I tried to login using my Android phone over the 4g connection, but after clicking on “login” the site does not load.
“Http Error 503”


#6

Ok this is Strange…i just tried Microsoft Edge and everything works fine.
But in Google Chrome i get the “HTTP ERROR 503” message…


#7

Ok i was able to resolve this issue…

If someone runs into this Problem try deleting your gogle chrome cache.


#8

Experienced same problem in firefox, tried IE (edge) and that worked fine but likely never used to log on;)
Android APP still worked.
Clearing the cache solved the the problem for firefox.

Notice an improvement Android APP and IE layout seems now alligned.


#9

Glad to hear the issue was resolved, @doerek, I’ll keep that in mind if I encounter someone else with a similar issue.


#10

BTW Ignore my layout remark between the APP and the brower; it is rehusseled again :frowning:


#11

While we have made improvements to the Android app in terms of it’s widget display (it no longer loses a custom widget arrangement you made through the app), we’re aware of sync issues between mobile and web that we’ll be fixing with a back end refactor later this year.

Just so I can be sure we understand, what issues are you seeing between IE and your Android app?