Cayenne system off the air


#1

Hello Adam,
I am not able to access my Cayenne since this morning, it returns me system message offline. My devices appear in the gray dashboard. Are we in trouble, I rebooted, but it did not work, thank you !!!


#2

Hello Sir,
Mine dashboard looks that works without a problem. Maybe it was some kind of problem for a while. Can you report again if everything works? Sometimes is not necessary to have problems in the platform. I have seen that my internet provider in the early morning is making some kind of refresh and I have lost connection which is so so frustrating! :slight_smile:


#3

Good Morning,
Thank you for your attention to the speed of the answers, come on, yesterday my system went back to operation for a few hours, but soon in the morning when I consulted I verified the occurrence again. I have 2 cayenne beads running on two distinct boards and only one of them has this problem,
thank you!!!


#4

Hello Sir,
Have you checked the connection of the Raspberry?


#5

Hello,

My RPI shows also offline.

There is a internet connection

I have 3 devices, and only 1 shows offline.

Kind regards


#6

This is very strange!


#7

From 24 hour my arduino is offline. I reset the board but it still off-line.
It’s very strange, because if i click on chart details the temp sensor is update , but in dashboard none.
Example temp in chart ( live now ) is 22 °Celsius now , but in dash board is 26.3 °Celsius update at 17 of yesterday.



#8

I changed DNS to Google DNS 8.8.8.8, and now my RPI is back online. However i rebooted a couple of times before it showed online.


#9

Why the data in details&chart is update but in dashboard none. If the problem is internet connection ( DNS ) It did not have to function in either case.


#10

Somebody in the community report that this case might be from the engine that browser use. Could you check with other browsers ?


#11

i’m using safari and iOS app. The problem is on both.

However after a lot of reset , it’s now on-line.

But Arduino has always kept sending data to Cayenne. It must be a bug of dashboard.