Device is offline and I am an idiot


#1

So I had to restart and reload my RaspberryPi, and now am having difficulty getting it online and accessible to Cayenne. I see the dashboard in my iPhone, and online in the browser, but can’t get it connected. I used to have it connected, but have a new service provider now too. (new ISP = new IP?)

Can someone walk me through this? I got it connected last time. But now am at a loss. Should I drop and reload Cayenne? Make a new account?

Any help appreciated!


#2

Do you happen to have your installer code from when you installed last time? It’s part of the file name you downloaded rpi_xxxxxxxxxx.sh I’m not sure if there is a way to recover if you don’t have it, might have to install as a new device. @rsiegel might have some options for you.

I think the install code should probably show up in the settings like it does for the Arduino token for cases like this.


#3

Actually just found this thread Restore Config on Raspberry Maybe try to install as a new pi and see what happens?


#4

Ok, so I am getting ahead slowly. (I told you I was an idiot.) I am reloading it like it is a new Pi. It is asking for user name, password, and SSH. I am pretty sure SSH stands for Super Secret Hexadecimal Something or Other.

Anyways, what’s next.
I will not be offended if you talk to me like I am 10 years old and have no experience with any of this.

Thank you!


#5

Hi @robertmenard63, no worries at all, we’re here to help.

It sounds like you’re re-installing through the mobile app, what it wants it the username / password / and SSH Port for your Pi so it can access it to run the installer. SSH stands for ‘secure shell’, which is just a way of communicating securely (encrypted) with your Pi.

On a default pi, the SSH Port is 22. ( and the default username is pi, and password is raspberry )

If that doesn’t work, just reply here, and I can walk you through the alternate method of installing (which is really just logging into your pi manually to do what the mobile app should be doing automatically).


#6

Got it! Thanks folks!


#7

And yes, for anyone reading, while it wasn’t necessary in this case, you can find your Pi Invite code if you need to use it again with:

cat /etc/myDevices/AppSettings.ini

#8

Hi, I`m new here. I have instaled 2017-04-10-raspbian-jessie.img, the Raspberry Pi is there, but it seems like there is an problem with Username or Password. Any other clue?


#9

Hi @ntomasko8, welcome to the Cayenne Community.

Do you mean a problem with your Cayenne username password, or just to log onto the Pi? Since that sounds like a Raspbian image file name?

The default Raspberry Pi username/password is pi and raspberry (all lowercase).

If that’s not what you’re looking for, can you tell us a little more about what error you’re seeing?


#10

Hi @rsiegel, it seems like i have problems with SSH username and password. I tried all, uppercase and lowercase letters. But every time it reports an incorrect password or user name or port. I try to reach it thru my cell phone.
I have mentioned only the image that i have loaded on SD card.

I had problems with SSH, which was defolt disabled. Now it works flawlessly.

How can I change the username and password?

Thank you!


#11

Ah, good catch, yeah Raspbian has SSH disabled by default now for security reasons. So it makes it a little harder for our app to do an automated install.

If you want to change your Pi username and password, see this documentation. https://www.raspberrypi.org/documentation/linux/usage/users.md

If you want to change your Cayenne password, you can do so here: https://cayenne.mydevices.com/cayenne/forgot

If you want to change your Cayenne username (your email address), it is a little trickier. :slight_smile: Easiest to just make a new account with a new email address. But we can change it on our side if you’d prefer, I just need to ask our engineering team.


#12

Hi, :blush:
As i got into my raspberry pi it reminded me to change username and password. So, that was what I thought.

Thank you!