Hi @walters,
I ran into someone yesterday who mentioned that when they saw this condition, running:
service myDevices stop
then
service myDevices start
brought the device back online. I’m not suggesting this is an acceptable fix, just that it would narrow down the connectivity issue to the Pi agent locking up or failing in some manner, which is then resolved by restarting it. I’d be curious if you see the same behavior.
I’ll mention much the same as I did in that thread that we’ve almost got a new agent out the door (in the next week or two) It might have this issue or not, though we haven’t seen it in testing. For that reason its unlikely we’re going to bugfix the one you currently have installed, but I’d be happy to give you early access to the one we’re testing now to see if it behaves a little better in this regard.