Tried to reinstall using a fake account and got a Python ref. error:
("Qua Jul 12 19:09:53 BRT 2017 Installing software components
Qua Jul 12 19:09:54 BRT 2017 Cannot install for Python 3.4.2 : missing development headers\n
Qua Jul 12 19:09:54 BRT 2017 Finished agent code
Qua Jul 12 19:09:54 BRT 2017 ERROR: myDevices cannot be installed - please check errors above")
After reinstalling Python Cayenne install was ok, but as I could have more software problems, decided to restore my last backup. I've lost my last changes on some scripts but solved this problem by now.
Thank you a lot for your attention!
2017-07-12 18:40 GMT-03:00 Rsiegel firstname.lastname@example.org<mailto:email@example.com>:
[https://cdn-business2.discourse.org/user_avatar/community.mydevices.com/rsiegel/45/1305_1.png] rsiegelhttp://community.mydevices.com/u/rsiegel Technical Product Manager
I don't think we did anything like that.
To address the output you posted yesterday however, this looks to me like the myDevices service is just failing at startup on that pi (for whatever reason). The start-limit part tells me that systemd tried to start it several times with the same result before giving up. This meshes with the fact that your manual start didn't work either.
Do you mind uninstalling/re-installing Cayenne on that Pi to ensure a good installation before further troubleshooting? I've not really seen a case before where this service fails to run, and suspect it's either a bad install, or a bad state of the PI (something we're expecting to be there that isn't). It would be easiest to rule out the former before focusing on the latter.
To uninstall Cayenne, you can run these two commands on the Pi:
Then you can remove the device from your dashboard and re-install from Add New > Device/Widget > Single Board Computers > Raspberry Pi
If you have a lot of customization on that Pis dashboard already, let me know and I can show you steps to re-install with the same invite code so you don't have to create a new entry.