Device visible on ISO app, but not on browser dashboard


#1

Hi, I have installed device on OS browser’s cayenne account, but it is not visible on cayenne iOS app, when it is set up in iOS app, similar, not visible on browser’s cayenne account.

Whem I am doing wrong ?
Just starting with cayenne jot - so far fantastic!

thanks for help!!!


#2

I’ve seen this happen before where someone was signed into different accounts, are you certain you are signed into the same account on web and mobile devices?

-B


#3

Hi, thanks for reply, already sorted it, although signed in with the same account had to sign out and in and install arduino again, works fine now!


#4

Phwew, glad it got sorted out. Thanks for checking back!

-B