We are happy to receive so many questions about Cayenne from you. Since some questions are really popular, we summarized them for you here.
Where can I go for detailed documentation?
We have a docs section that is full of great information! Check it out here.
Okay, I downloaded the app, what do I do now?
First, make sure you have the Raspbian Operating System (OS) installed on your Raspberry Pi. This is the standard OS that comes from the Raspberry Pi makers themselves. If you bought NOOBS, the pre-formatted SD card, then it should easily install Raspbian for you.
Need a little more instruction? Raspberry Pi has a tutorial here that will walk you through how to install the Raspbian OS on your Raspberry Pi.
Second, your Raspberry Pi should be connected to the internet. If your Raspberry Pi is connected to the same network that your phone is connected to, then the myDevices Cayenne app will automatically find your Raspberry Pi and download the agent so you can start building your IoT projects in no time!
Do I have to know how to code to use myDevices Cayenne?...I’ve tried other platforms and they required me to code.
Once our agent is installed onto your Raspberry Pi, myDevices Cayenne takes care of all the coding. This way, you can focus on making!
I hear the term ‘agent’ being thrown around, what is it?
It’s a piece of software that we install onto your Raspberry Pi which allows you to control and manage all of the sensors, actuators, and extensions that you are using in your IoT projects. It also means that you do not have to write any code.
Do I have to be connected to the same WiFi network as my Raspberry Pi in order to control and manage it?
Nope, we connect your Raspberry Pi to the cloud for this very reason.
It takes a while for my account dashboard to recognize that I powered on my Raspberry Pi, why is this?
This is correct. After your Raspberry Pi boots, it takes about one minute for everything to load up. This is normal for all computers.
Will I ever have to pay to use the myDevices Cayeene app or web dashboard?
As of now, no. If we ever plan to charge for anything, you will be the first to know.
Should I turn off my Raspberry Pi when connecting sensors, actuators, or extensions?
Yes, you should disconnect the power from your Raspberry Pi when adding or removing wires. Once you are done, connect your Raspberry Pi back to the power source.
Does myDevices Cayenne work over bluetooth?
Not yet. Please let us know if this is an important feature!
The Remote Desktop feature is not working.
You may need to allow popups for the remote access to work.