Server error


#43

Yes it is connected by mqtt


#44

Hi again. I don’t see any issue on our server side with MQTT device connections. Perhaps this one is local to the device? What sort of output are you seeing in the Serial Monitor?


#45

Server error widget is not working


#46

Thanks for letting us know, I’ve seen this on my end and as well and communicated it to our engineering team. You can try to Force Stop the app > Clear Data/Clear Cache on your end, but in my test this was not enough to resolve it. I’ll update as soon as I’m aware we’ve made a fix on our end.


#47

Server error in raspberry pi dashboard


#48

Yup, I see this on my test accounts as well, with just a few exceptions. My apologies for the inconvenience. We believe it is a server side issue that can be resolved without an app update and our engineering team is investigating a fix to that end. I’ll update as soon as I know more.


#49

Again server error in Android app it does not showing devices. Please
resolve this error


#50

Hi again, thank you for your update. The loss of the device list appears to be from a short downtime we had this morning (USA time) – that should be resolved now. If you could try clearing and re-launching your Cayenne app, your device list should at least appear as it has in the past.

The larger ‘server error’ issue that has been going on for a little while now still remains to be resolved soon. I do appreciate your patience. If you have an option to use the Cayenne web dashboard instead of your Android device, you may want to consider this until we’ve announced a resolution to that issue in this thread.


#51

Same error occuring in clear data and resetting app .please resolve as
possible


#52

Your device list is blank, or you’re getting the ‘Server Error’ message? (or both?)


#53

The error is automatically resolved thanking you


#54

Hello. I can confirm the problem - same “error server” from begining on my android phone. I’ve allready tried to Force Stop the app > Clear Data/Clear Cache with no result. I’ve tried with another phone with 0 results.
Thanks.


#55

Thanks for reporting @redzone003. We’re aware and will fix as soon as we can!

~B


#56

hello, can i know what’s the meaning on this?35%20AM


#57

Hi @syazwin.snr,
Can you double check you have the correct MQTT credentials on your code?

Thanks.
-Jesse