Won't go past install step 4


#1

I first tried to install from the Raspberry pi 3 with the Raspbian Stretch OS. It gets stuck on the end of Step 4. All items are check-marked and the unit rebooted. I left it like that for six hours.

I then tried installing from my iphone and it is stuck at ‘Done…Just a moment’.

I then tried activating the wifi and the results are the same.

I then reloaded the SD card with Raspbian Jesse and it is still telling me to wait and no dashboard.

What am I doing wrong here?


#2

When you run the command from the terminal, can you post the output here?


#3

What is the command I need to type in?


#4

Log in to your dashboard on a computer, click Add New>Device/Widget>Raspberry Pi then the command will be shown in option 2 (don’t use the code in my screen shot, yours will be unique to you)


#5

wget https://cayenne.mydevices.com/dl/rpi_nce1xvb7j5.sh
sudo bash rpi_nce1xvb7j5.sh -v

It never gets to the dashboard, so I copied the lines from the intro screen after logging on.
I tried capturing that page 4 screen, but I had an issue with Scrot.


#6

Also, I’m using dhcp. Should I use a static IP instead?


#7

This is the screen, it is stuck on.


#8

Hello Adam,

I didn’t see your private email until today. Sorry for the delay.

This is the command I used to login via the web page.

wgethttps://cayenne.mydevices.com/dl/rpi_nce1xvb7j5.sh
sudo bash rpi_nce1xvb7j5.sh -v

This is the screen I’m stuck on.

2017-09-14-182809_1280x1024_scrot

[adam] adam http://community.mydevices.com/u/adam Leader
September 14

Log in to your dashboard on a computer, click Add

Device/Widget>Raspberry Pi then the command will be shown in
option 2 (don’t use the code in my screen shot, yours will be unique
to you)

image
https://discourse-cdn-sjc1.com/business5/uploads/mydevices/original/2X/b/bc287f9d56d0daf625aad2550828e81e4e3698d6.png
I have since tried many times to login via my Iphone and it always says
the same thing. That is ‘done’ and the rotating circle icon. But
nothing comes up.

I even tried just adding a widget via my phone and it allows me to name
the widget, but it doesn’t allow me to add a device. When I tell it to
add the device anyway, it says I have to fill out the page.

This is so confusing.
I’d appreciate any help you can give me.


#9

Are there ports that need to be opened on my router?


#10

my dashboard came up finally. I used another login and opened up all the ports on the firewall and it
came up. I’ll have to find out what ports are used. I think I read somewhere that the 500X ports are used.
Please close this issue.


#11

One last thing. I was using kernal 4.9 and this needs 4.5. I found it in the community and ran the line,
sudo rpi-update 52241088c1da59a359110d39c1875cda56496764 to go back.

Thank-you all.


#12

two final corrections.

  1. The command to change Kernals took me to 4.4, not 4.5.
  2. The port I needed to open was not in the 5000 range, it was 8081.