Location not correct in map on mobile devices. Only in pc

Hi, I am using the Cricket asset tracker from Tlera corp. The position shows correctly in my pc using Chrome. In my android phone and ipad it shows location in the sea outside africa. I gues it is coordinates 0,0…hope you can help.

Br Stig

Correction. It works in mobile devices, but only in the web browser. Not in the app.

Br
Stig

can you PM me you account credentials, so we can check it out at out end. you can the password here https://mydevices.com/forgot/

Any news in this case?

Br

Stig

team is working on it. will let you know when it is done.