Bug Filed on 06-27-2016: Install hangs at rebooting Pi


What dashboard are you using? (Web, iOS, Android)

No idea what this means for a failed install

What OS? (Jessie, Wheezy)


What Model Pi?

Please describe the bug / issue. Attaching any relevant screenshots would be very helpful!
the installation seemed normal up to the point where it indicates ‘Rebooting Pi’ and the Pi rebooted. However, the install process still indicates rebooting. After about an hour, I manually rebooted the Pi with no change noted. I logged into Cayenne on another browser window and it took me to the same point – it skipped over step 2.

I would prefer not having to redo my entire setup on this computer just to use Cayenne.

Any ideas?


Hi Dan!,

Welcome to the Cayenne community. There are a couple different reasons why that might be happening, the most common two probably being you are using Jessie Lite, or on a corporate network. check out this post:

Please update me when you are able to :slight_smile:



This is a home operation, there is no corporate firewall.

As the installation did not finish, there is no dashboard.

I did not get any notification that the installation had finished.

I am pretty sure that I am running the full Jessie, and I am sure the SD is not full.

Following are the results of running the commands in the referenced article:

login as: pi
pi@’s password:
Linux pi 4.1.19-v7+ #858 SMP Tue Mar 15 15:56:00 GMT 2016 armv7l

The programs included with the Debian GNU/Linux system are free software;
the exact distribution terms for each program are described in the
individual files in /usr/share/doc/*/copyright.

Debian GNU/Linux comes with ABSOLUTELY NO WARRANTY, to the extent
permitted by applicable law.
Last login: Sun Jun 26 09:26:59 2016 from
pi@pi:~ arp -a ? ( at 00:1f:c6:6f:03:5e [ether] on wlan0 ? ( at a0:63:91:f0:4f:c0 [ether] on wlan0 pi@pi:~ df -h
Filesystem Size Used Avail Use% Mounted on
/dev/root 13G 3.6G 8.7G 30% /
devtmpfs 427M 4.0K 427M 1% /dev
none 4.0K 0 4.0K 0% /sys/fs/cgroup
none 87M 352K 86M 1% /run
none 5.0M 4.0K 5.0M 1% /run/lock
none 432M 0 432M 0% /run/shm
none 100M 0 100M 0% /run/user
cgmfs 100K 0 100K 0% /run/cgmanager/fs
/dev/mmcblk0p6 63M 20M 44M 32% /boot
tmpfs 87M 0 87M 0% /run/user/1000
/dev/mmcblk0p5 30M 398K 28M 2% /media/pi/SETTINGS
pi@pi:~ ip addr 1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00 inet scope host lo valid_lft forever preferred_lft forever 2: eth0: <NO-CARRIER,BROADCAST,MULTICAST,UP> mtu 1500 qdisc pfifo_fast state DOWN group default qlen 1000 link/ether b8:27:eb:d6:e6:84 brd ff:ff:ff:ff:ff:ff 3: wlan0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc pfifo_fast state UP group default qlen 1000 link/ether b8:27:eb:83:b3:d1 brd ff:ff:ff:ff:ff:ff inet brd scope global wlan0 valid_lft forever preferred_lft forever pi@pi:~ nslookup cloud mydevices.com
-bash: nslookup: command not found
pi@pi:~ ping google.com PING google.com ( 56(84) bytes of data. 64 bytes from ord36s02-in-f14.1e100.net ( icmp_seq=1 ttl=52 time=49.1 ms 64 bytes from ord36s02-in-f14.1e100.net ( icmp_seq=2 ttl=52 time=52.2 ms 64 bytes from ord36s02-in-f14.1e100.net ( icmp_seq=3 ttl=52 time=52.6 ms ^C --- google.com ping statistics --- 3 packets transmitted, 3 received, 0% packet loss, time 2003ms rtt min/avg/max/mdev = 49.185/51.373/52.673/1.567 ms pi@pi:~ sudo netstat -natp | grep -i established
Active Internet connections (servers and established)
tcp 0 64 ESTABLISHED 3467/sshd: pi [priv
pi@pi:~ telnet cloud.mydevices.com -bash: telnet: command not found pi@pi:~ sudo apt-get install telnet
Reading package lists… Done
Building dependency tree
Reading state information… Done
The following NEW packages will be installed:
0 upgraded, 1 newly installed, 0 to remove and 6 not upgraded.
Need to get 65.8 kB of archives.
After this operation, 143 kB of additional disk space will be used.
Get:1 http://mirrordirector.raspbian.org/raspbian/ jessie/main telnet armhf 0.17-36 [65.8 kB]
Fetched 65.8 kB in 0s (71.4 kB/s)
Selecting previously unselected package telnet.
(Reading database … 130829 files and directories currently installed.)
Preparing to unpack …/telnet_0.17-36_armhf.deb …
Unpacking telnet (0.17-36) …
Processing triggers for man-db ( …
Setting up telnet (0.17-36) …
update-alternatives: using /usr/bin/telnet.netkit to provide /usr/bin/telnet (telnet) in auto mode
pi@pi:~ telnet cloud.mydevices.com 8181 Trying Connected to cloud.mydevices.com. Escape character is '^]'. ^] telnet> exit ?Invalid command telnet> quit Connection closed. pi@pi:~ sudo service myDevices status
myDevices: unrecognized service
pi@pi:~ sudo service webiopi status /etc/init.d/webiopi: invalid arguments [FAIL] could not access PID file for ... failed! pi@pi:~ ps axu | grep python
root 1030 0.0 1.4 34004 12608 ? Sl 13:49 0:02 /usr/bin/pytho 3 -m webiopi -l /var/log/webiopi -c /etc/webiopi/config
pi 4102 0.0 0.2 4280 2016 pts/0 S+ 14:45 0:00 grep --color=auto python
pi@pi:~ cat /etc/myDevices/Network.ini [CONFIG] SARSServer=reg.mydevices.com ServerAddress=cloud.mydevices.com RemoteDesktopServerAddress=rds.vcom.com ServerPort=8181 pi@pi:~ tail -n 50 /var/log/myDevices.log
tail: cannot open ‘/var/log/myDevices.log’ for reading: No such file or directory
pi@pi:~ grep ld /etc/myDevices/AppSettings.ini pi@pi:~ grep Id /etc/myDevices/AppSettings.ini
pi@pi:~ $

I appreciate your response, but to my eyes, the installation just did not finish. Every time that I try to log in to Cayenne, My browser is redirected back to the setup Step 1. If I choose the Raspberry Pi it proceeds to step 2, and after clicking on ‘NEXT’, Step 3 is displayed for a short time and then the display works its way up to ‘Rebooting Pi’ and circulates there.

Thanks, Dan


After downloading a new, clean copy of Jessie (full) and configuring for network access, Cayenne completely installed.

Thanks, Dan


This is GREAT to hear! I’m happy we got through this :slight_smile: Thanks for working with us.



I’m having the same problem I’m trying to setup my PI in devices for first time and it just gets stuck on last step it says " Almost done rebooting" and I watched it reboot the PI but it just gets stuck here and does nothing else can you help. It is a preloaded cayenne OS from the IOT package PI 3 b