Cayenne my devices hangs on step 2

Hi everyone

I’m new to cayenne and am struggling a lot to connect my devices.

My setup is as follows.
Arduino UNO
Logic level converter

The issue I’m having is 2 parts.

  1. The cayenne library is no longer available in library manager only cayenneMQTT is available.

  2. When I select uno from my devices setup it goes to step 2 which says the following.

    1. connect WiFi or ethernet shield
    2. download Arduino IDE
    3. install cayenne library (not available as mentioned above!)
    4. select tools>board your board and com port.

I followed these steps and the browser won’t allow me to click next and the videos don’t seem to be for the current version of cayenne my devices website as it looks completely different.

Any help will be much appreciated!

  1. Cayenne has been upgraded to MQTT.
  2. cayenne MQTT library download from here GitHub - myDevicesIoT/Cayenne-MQTT-Arduino: Cayenne MQTT Arduino Library

Once downloaded, click on next, to go to step 3 where you will receive the MQTT credentials, add it in this code Cayenne-MQTT-Arduino/ESP8266Shield.ino at master · myDevicesIoT/Cayenne-MQTT-Arduino · GitHub
Though it is not suggested to use this code for arduino uno and is meant to use it mega.

Good day

I have followed your instructions but when I click next ti reloads the same page.

When I select device must I choose Arduino uno or bring my own device?



this is something new. when you click on step 2 it does not take you to step 3 where you get the MQTT credentials?

you need to select the arduino device.

So here are the steps Iv followed so far.

  1. Connect ESP-01 via logic level converter to Arduino uno

  2. Plug in Arduino uno and check that I can send AT commands to ESP-01 in serial monitor.

AT commands work.

  1. Close serial monitor

  2. Open library manager and download cayenne MQTT

  3. Install board library for ESP8266 boards.

  4. Open browser and login to cayenne my devices.

  5. Select Arduino from devices.

  6. Get to step two and cannot click next.


1.My Arduino uno has a blank scratch uploaded

  1. my ESP-01 only has AT firmware on it and nothing else.

Iv tried on both my PCs and my tablet with Arduino connected, to click next at step 2 to get credentials but it won’t go past step 2

Iv disables antivirus with no effect

Iv checked that the port is correct and the Arduino is showing in device manager.



can you private message me your email_id.

Where would I find the email_id? Or do you mean my email address?

the email address that you used to login into cayenne.

I have the same problems. Sending my email id for you.

@IgorGolov looking into this issue. will let you know when it is fixed.

As a workaround, can you use the cayenne android app to add a new device and email the MQTT credentials. Once you run the code, you shall be able to use the cayenne web dashboard.