Bug Filed on 02-01-2016: I had the service running then it stopped

Will do Probably this evening.

Thanks!

hi guys.
this is the files info from raspberry after reset so I can copy this via remote access not sure if they are going to be different when I lost connection.

hope this help

@bestes The issue with the remote desktop is a known issue and it should be resolved in one of the next releases to production.

Hi Elentz,

I noticed you installed a Raspbian “lite” on your Pi. We’ve had issues with Lite in the past, so we usually recommend that you install the full version. Do you think you could install the full version of Raspbian and update us how it goes?

-B

I’m on full version of raspian jessie.

Is your Pi on Wifi dongle?

Hmmm, If you can’t ping google.com then your Pi isn’t connected to internet and the dashboard will also be listed as offline if Pi isn’t connected to internet.

-B

I’m on ethernet connection
also Online and when SSH to Pi still cant ping google…
this message : ping: icmp open socket: Operation not permitted

Do you have a few mins to debug?

My skype is bennyestes11

-B

sorry not now…

You have to use sudo ping google.com

hi all
sudo ping google.com work when offline…

Do you have time in upcoming days to do a quick debug session?

-B

Hi
I can do it in about 1 hour if you free to talk.

Sorry, I wasn’t available. Let me know if you are in next 8ish or so hours! my skype is bennyestes11

-B

Hello guys,

The issue seems to be the service type used before and with the new agent.
Before was using init.d and now is using systemd.
You can run these commands to fix it:
systemctl disable myDevices
rm /etc/init.d/myDevices
systemctl enable myDevices

Allthrough other errors were showing in debug this will fix the issue.
The fix will come with next agent release.
Thanks @ats1080s for the help. Your pi has this fixed since we have debugged also on this.

Teo

Looks like its good now, thanks!

1 Like

hello guys
can you explain in details steps done by tdeleanu… when I run this line :
rm /etc/init.d/myDevices
got error say no such file or directory…
Thanks

Hi @greku69,

Possible that you have other issue than ats.
I will contact you on private.

Thanks for your questions!

@elentz @ats1080s @greku69 Hey guys, this issue should be resolved now. Please let us know if it comes up again, and thanks you for your patience!

-B