Cannot install cayenne to rasp pi zero wireless

ngoalongpham · March 13, 2017, 11:10pm

Device & model you are using: raspberry pi zero w
What dashboard are you using? iOS
Please describe the bug: I used ios cayenne app to install to raspberry pi zero w but it always stuck at step 3. I used raspbian lite. Raspberry pi 3 works flawlessly. Reburning brand new raspbian lite does not help. Anybody else have this problem?

rsiegel · March 14, 2017, 12:40am

Hi @ngoalongpham, welcome to the Cayenne Community!

The Cayenne web dashboard has instructions for a command line install that you can do from an SSH prompt or entered directly on the Raspberry Pi. Once logged in there, proceed to follow the onscreen instructions for installing a Raspberry Pi until you get to the ‘Connect your Raspberry Pi’ page, where you can follow the instructions for “Option 2 - Terminal/SSH” to install via this method.

I expect it will still fail if there is an issue, but I encourage you to try this, because unlike the iOS app, it will provide logging output from the command-line install that you can post here so we can troubleshoot the reason the install is failing on your Pi.

Let me know if you have any questions about how to do the command line install!

ngoalongpham · March 14, 2017, 2:57am

Thanks for the quick response. Your’re guys are awesome!

I tried again on another raspberry pi zero with external wifi dongle but the same result…stuck at step 3.

Manual install from putty said build for python failed. Exact text is below:

dir exists
continuing as new install…
–2017-03-14 02:45:17-- http://updates.mydevices.com/raspberry/myDevices-1.0.tar.gz
Resolving updates.mydevices.com (updates.mydevices.com)… 54.148.225.117
Connecting to updates.mydevices.com (updates.mydevices.com)|54.148.225.117|:80… connected.
HTTP request sent, awaiting response… 200 OK
Length: 9234417 (8.8M) [application/x-gzip]
Saving to: ‘/home/pi/myDevices-1.0.tar.gz’

/home/pi/myDevices-1.0.tar.gz 100%[=======================================================================================================>] 8.81M 2.43MB/s in 4.7s

2017-03-14 02:45:22 (1.86 MB/s) - ‘/home/pi/myDevices-1.0.tar.gz’ saved [9234417/9234417]

./myDevices-1.0/
./myDevices-1.0/._.DS_Store
./myDevices-1.0/.DS_Store
./myDevices-1.0/3rd_party/
./myDevices-1.0/addCron.sh
./myDevices-1.0/ca.crt
./myDevices-1.0/crontab.sh
./myDevices-1.0/deb/
./myDevices-1.0/dev_network.ini
./myDevices-1.0/libs/
./myDevices-1.0/live_network.ini
./myDevices-1.0/package
./myDevices-1.0/preprod_network.ini
./myDevices-1.0/python/
./myDevices-1.0/qa1_network.ini
./myDevices-1.0/qa2_network.ini
./myDevices-1.0/reboot_install.sh
./myDevices-1.0/scripts/
./myDevices-1.0/setup.sh
./myDevices-1.0/stg_network.ini
./myDevices-1.0/uninstall.sh
./myDevices-1.0/scripts/config.sh
./myDevices-1.0/scripts/tightvncsetup.sh
./myDevices-1.0/scripts/webiopisetup.sh
./myDevices-1.0/python/myDevices/
./myDevices-1.0/python/myDevices.init.sh
./myDevices-1.0/python/myDevices.service
./myDevices-1.0/python/myDevices.sh
./myDevices-1.0/python/setup.py
./myDevices-1.0/python/myDevices/init.py
./myDevices-1.0/python/myDevices/main.py
./myDevices-1.0/python/myDevices/cloud/
./myDevices-1.0/python/myDevices/ipgetter/
./myDevices-1.0/python/myDevices/os/
./myDevices-1.0/python/myDevices/remoteaccess/
./myDevices-1.0/python/myDevices/requests_futures/
./myDevices-1.0/python/myDevices/schedule/
./myDevices-1.0/python/myDevices/sensors/
./myDevices-1.0/python/myDevices/test/
./myDevices-1.0/python/myDevices/utils/
./myDevices-1.0/python/myDevices/wifi/
./myDevices-1.0/python/myDevices/wifi/init.py
./myDevices-1.0/python/myDevices/wifi/WifiManager.py
./myDevices-1.0/python/myDevices/wifi/wifisetup.py
./myDevices-1.0/python/myDevices/wifi/WirelessLib.py
./myDevices-1.0/python/myDevices/utils/init.py
./myDevices-1.0/python/myDevices/utils/config.py
./myDevices-1.0/python/myDevices/utils/crypto.py
./myDevices-1.0/python/myDevices/utils/history.py
./myDevices-1.0/python/myDevices/utils/logger.py
./myDevices-1.0/python/myDevices/utils/mutex.py
./myDevices-1.0/python/myDevices/utils/singleton.py
./myDevices-1.0/python/myDevices/test/all_tests.py
./myDevices-1.0/python/myDevices/test/cloud_test.py
./myDevices-1.0/python/myDevices/test/config_test.py
./myDevices-1.0/python/myDevices/test/history_test.py
./myDevices-1.0/python/myDevices/test/scheduler_test.py
./myDevices-1.0/python/myDevices/test/sensors_test.py
./myDevices-1.0/python/myDevices/test/updater_test.py
./myDevices-1.0/python/myDevices/sensors/init.py
./myDevices-1.0/python/myDevices/sensors/client.py
./myDevices-1.0/python/myDevices/sensors/sensors.py
./myDevices-1.0/python/myDevices/schedule/init.py
./myDevices-1.0/python/myDevices/requests_futures/init.py
./myDevices-1.0/python/myDevices/requests_futures/sessions.py
./myDevices-1.0/python/myDevices/remoteaccess/init.py
./myDevices-1.0/python/myDevices/os/init.py
./myDevices-1.0/python/myDevices/os/cpu.py
./myDevices-1.0/python/myDevices/os/daemon.py
./myDevices-1.0/python/myDevices/os/getsysteminfo.py
./myDevices-1.0/python/myDevices/os/raspiconfig.py
./myDevices-1.0/python/myDevices/os/services.py
./myDevices-1.0/python/myDevices/os/systeminfo.py
./myDevices-1.0/python/myDevices/os/threadpool.py
./myDevices-1.0/python/myDevices/ipgetter/init.py
./myDevices-1.0/python/myDevices/cloud/init.py
./myDevices-1.0/python/myDevices/cloud/actions.py
./myDevices-1.0/python/myDevices/cloud/cayenneclient.py
./myDevices-1.0/python/myDevices/cloud/client.py
./myDevices-1.0/python/myDevices/cloud/dbmanager.py
./myDevices-1.0/python/myDevices/cloud/download_speed.py
./myDevices-1.0/python/myDevices/cloud/installer.py
./myDevices-1.0/python/myDevices/cloud/scheduler.py
./myDevices-1.0/python/myDevices/cloud/trigger.py
./myDevices-1.0/python/myDevices/cloud/updater.py
./myDevices-1.0/python/myDevices/cloud/vcom_id.py
./myDevices-1.0/libs/libSystemInformation.so
./myDevices-1.0/deb/debian_dependencies.txt
./myDevices-1.0/deb/download.sh
./myDevices-1.0/deb/install
./myDevices-1.0/deb/install_packages.sh
./myDevices-1.0/deb/libiw-dev/
./myDevices-1.0/deb/package
./myDevices-1.0/deb/python3-setuptools/
./myDevices-1.0/deb/tightvncserver/
./myDevices-1.0/deb/tightvncserver/expect_5.45-2_armhf.deb
./myDevices-1.0/deb/tightvncserver/install
./myDevices-1.0/deb/tightvncserver/libjpeg62-turbo_1.4.1-2_armhf.deb
./myDevices-1.0/deb/tightvncserver/tightvncserver_1.3.9-6.6_armhf.deb
./myDevices-1.0/deb/tightvncserver/xfonts-base_1.0.4+nmu1_all.deb
./myDevices-1.0/deb/python3-setuptools/install
./myDevices-1.0/deb/python3-setuptools/python3-pkg-resources_0.6.24-1_all.deb
./myDevices-1.0/deb/python3-setuptools/python3-setuptools_0.6.24-1_all.deb
./myDevices-1.0/deb/libiw-dev/install
./myDevices-1.0/deb/libiw-dev/libiw-dev_30~pre9-8_armhf.deb
./myDevices-1.0/3rd_party/enum34-1.0.4.tar.gz
./myDevices-1.0/3rd_party/install
./myDevices-1.0/3rd_party/install_packages.sh
./myDevices-1.0/3rd_party/iwlib-1.5.tar.gz
./myDevices-1.0/3rd_party/jsonpickle-0.9.2.tar.gz
./myDevices-1.0/3rd_party/netifaces-0.10.4.tar.gz
./myDevices-1.0/3rd_party/package
./myDevices-1.0/3rd_party/psutil-0.5.0.tar.gz
./myDevices-1.0/3rd_party/requests.tar.gz
./myDevices-1.0/3rd_party/suds-jurko-0.6.tar.gz

set -x
exec
(0%)
Tue 14 Mar 02:45:24 UTC 2017 Installing myDevices agent
0
Tue 14 Mar 02:45:34 UTC 2017 Found Python 3.4.2…
(50%)
Tue 14 Mar 02:45:34 UTC 2017 Copying agent libraries
(55%)
Tue 14 Mar 02:46:06 UTC 2017 Installing python utils
(60%)
Tue 14 Mar 02:46:16 UTC 2017 Installing software components
Tue 14 Mar 02:46:17 UTC 2017 Trying to install myDevices for python3 version: Python 3.4.2
Tue 14 Mar 02:46:18 UTC 2017 Build for Python 3.4.2 failed\n

rsiegel · March 14, 2017, 4:02am

Thanks for the logs, I’m happy to help.

Generally when we’ve seen users with that Python 3.4.2 error this is resolved for by running these 5 commands (and answering yes to any prompts you get):

sudo apt-get update
sudo apt-get upgrade
sudo apt-get dist-upgrade
sudo apt-get install python3.4
sudo apt-get -f install

I will add a caveat – we’ve seen a few people specifically with Zeros for whom that doesn’t do it, but let’s cross that bridge only if we get to it.

ngoalongpham · March 14, 2017, 11:48pm

Awesome! that fixed it

rsiegel · March 14, 2017, 11:51pm

Great to hear, thanks for letting us know!

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Cannot install cayenne to rasp pi zero wireless

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