Charts are no longer displayed

Thank you for taking the time to submit your bug/issue! Please use the points below as a guide when submitting.

  • Device & model you are using (Ex: Pi 2 Model B or Arduino Uno with W5100 ethernet shield)

  • What dashboard are you using? (Web, iOS, Android)

  • Please describe the bug / issue as detailed as possible. Attaching the code and any relevant screenshots would be very helpful!

When I check the data plots from “details and chart”, data other than the last one is not displayed.

Data that was previously displayed will not always be displayed when the latest data is added.

In another topic, it was commented that this symptom can be avoided by using a “custom button” and specifying the display date and time.
However, I tried that and it did not improve the problem.

When I checked the values in “Data”, I could see the data for the period not shown in the plot.

I am running two sensors with the same configuration, and they both have the same symptoms.

I am very troubled because the main purpose of using this product was to check the data in the plot.

I don’t want to lose access to past data, so if possible, please let me know what to do other than resetting.

<Arduino sketch>
This example sketch shows how a value can be sent from the Arduino to the Cayenne Dashboard at specified intervals.

The CayenneMQTT Library is required to run this sketch. If you have not already done so you can install it from the Arduino IDE Library Manager.

1. Set the Cayenne authentication info to match the authentication info from the Dashboard.
2. Compile and upload the sketch.
3. A temporary widget will be automatically generated in the Cayenne Dashboard. To make the widget permanent click the plus sign on the widget.

 For this example you'll need SimpleTimer library:
 Visit this page for more information:
#include <WiFi.h>
#include <ESPmDNS.h>
#include <WiFiUdp.h>
#include <ArduinoOTA.h>

#include <CayenneMQTTESP32.h>
#define CAYENNE_PRINT Serial     // Comment this out to disable prints and save space
#include <SimpleTimer.h>

// Cayenne authentication info. This should be obtained from the Cayenne Dashboard.
char username[] = "*****";
char MQTTpassword[] = "*****";
char clientID[] = "*****";

boolean onlineStatus = false; //オンラインステータス

//Cayenne オンラインステータス
onlineStatus = true;

onlineStatus = false;

// simple timerで割り込ませる操作(データ送信)
SimpleTimer timer;

const char* ssid = "*****";
const char* Password = "*****";

#include "AE_TSL2572.h"
AE_TSL2572 TSL2572;
float lx = 0; // 照度格納
//ゲイン 0~ 5 (x0.167 , x1.0 , x1.33 , x8 , x16 , x120)
byte gain_step = 1;

//0xFF:  1サイクル(約 2.73ms)
//0xDB: 37サイクル(約  101ms)
//0xC0: 64サイクル(約  175ms)
//0x00:256サイクル(約  699ms)
byte atime_cnt = 0xC0;

#include <Wire.h>
#include "DFRobot_SHT20.h"

DFRobot_SHT20    sht20;
unsigned long previousMillis = 0;
float humd = 0; // 湿度格納
float temp = 0; // 温度格納

unsigned long interval = 5000L;

//OLED 設定
#include <Adafruit_GFX.h>
#include <Adafruit_SSD1306.h>

#define SCREEN_WIDTH 128 // OLED display width, in pixels
#define SCREEN_HEIGHT 64 // OLED display height, in pixels
#define OLED_RESET     -1 // Reset pin # (or -1 if sharing Arduino reset pin)
#define SCREEN_ADDRESS 0x3C ///< See datasheet for Address; 0x3D for 128x64, 0x3C for 128x32

//WiFiCheck 設定
int lpcnt=0 ;                      // WiFi  再接続回数カウント
unsigned long previousMillis2 = 0;
unsigned long interval2 = 60000UL; // WiFi  再接続間隔

void measCH()
    unsigned long currentMillis = millis();
  if(currentMillis - previousMillis > interval) {
    previousMillis = currentMillis;
  humd = sht20.readHumidity();                  // Read Humidity
  temp = sht20.readTemperature();               // Read Temperature  
  lx = TSL2572.GetLux16();               // Read lx  
  TSL2572.SetGainAuto();               //TSL2572自動ゲイン調整
    Serial.print(" Temperature:");
    Serial.print(temp, 1);
    Serial.print(" Humidity:");
    Serial.print(humd, 1);
    Serial.print(lx, DEC);

    display.print(temp, 1);
    display.print(" ");
    display.print(humd, 1);
    display.println(" %");
    display.print(lx, 1);
    display.println(" Lx");
    display.print("Wifi: ");
    if (WiFi.status() == WL_CONNECTED) {
    else {
    display.print("Iot: ");
    if ( onlineStatus == true) {
    else {


void WiFiCheck() 
unsigned long currentMillis2 = millis();
// if WiFi is down, try reconnecting
if ((WiFi.status() != WL_CONNECTED) && (currentMillis2 - previousMillis2 >=interval2)) {
  previousMillis2 = currentMillis2;
    WiFi.disconnect();                   //
    WiFi.begin(ssid, Password);          //
    if (WiFi.waitForConnectResult() == WL_CONNECTED) {
    lpcnt = 0 ;                          // 接続できれば再接続の回数をリセット
    } else {
    lpcnt += 1 ;                         // 接続出来なければ再接続の回数をカウント     
    }                                    //                                 
  if (lpcnt > 5) {                       // 5回 接続できなければ、
    ESP.restart() ;                      // ソフトウェアリセット
    }                                    //

void UpData()
  // Send values using the virtualWrite function. Cayenne currently accepts int and float values.
  // Please don't send more that 10 values per second.]
  Cayenne.virtualWrite(0, millis() / 1000);
  Cayenne.virtualWrite(1, temp, "temp", "c ");
  Cayenne.virtualWrite(2, humd, "rel_hum", "p ");
  Cayenne.virtualWrite(3, TSL2572.GetLux16(), "lum", "lux ");

void setup()
   // 以下OTA set up
  WiFi.begin(ssid, Password);
  // Port defaults to 3232
  // ArduinoOTA.setPort(3232);

  // Hostname defaults to esp3232-[MAC]
  // ArduinoOTA.setHostname("myesp32");

  // No authentication by default
  // ArduinoOTA.setPassword("admin");

  // Password can be set with it's md5 value as well
  // MD5(admin) = 21232f297a57a5a743894a0e4a801fc3
  // ArduinoOTA.setPasswordHash("21232f297a57a5a743894a0e4a801fc3");

    .onStart([]() {
      String type;
      if (ArduinoOTA.getCommand() == U_FLASH)
        type = "sketch";
      else // U_SPIFFS
        type = "filesystem";

      // NOTE: if updating SPIFFS this would be the place to unmount SPIFFS using SPIFFS.end()
      Serial.println("Start updating " + type);
    .onEnd([]() {
    .onProgress([](unsigned int progress, unsigned int total) {
      Serial.printf("Progress: %u%%\r", (progress / (total / 100)));
    .onError([](ota_error_t error) {
      Serial.printf("Error[%u]: ", error);
      if (error == OTA_AUTH_ERROR) Serial.println("Auth Failed");
      else if (error == OTA_BEGIN_ERROR) Serial.println("Begin Failed");
      else if (error == OTA_CONNECT_ERROR) Serial.println("Connect Failed");
      else if (error == OTA_RECEIVE_ERROR) Serial.println("Receive Failed");
      else if (error == OTA_END_ERROR) Serial.println("End Failed");


  Serial.print("IP address: ");

    pinMode(21, INPUT_PULLUP); //デファルトのSDAピン21 のプルアップの指定
    pinMode(22, INPUT_PULLUP); //デファルトのSDAピン22 のプルアップの指定
    if(!display.begin(SSD1306_SWITCHCAPVCC, SCREEN_ADDRESS)) {
    Serial.println(F("SSD1306 allocation failed"));
    for(;;); // Don't proceed, loop forever

   // Clear the buffer and setting

  // 以下Cayenne set up
  Cayenne.begin(username, MQTTpassword, clientID, ssid, Password);
  // Cayenneへのデータアップロード間隔を設定
  timer.setInterval(600000UL, UpData);

  //以下AE-TSL2572 set up
  if (TSL2572.CheckID()) {

  else {
    Serial.println("Failed. Check connection!!");
    while (1) {}
  //以下SHT20 set up
   Serial.println("SHT20 Example!");
   sht20.initSHT20();                                  // Init SHT20 Sensor
   sht20.checkSHT20();                                 // Check SHT20 Sensor 

void loop()
  Cayenne.loop(); // Runs main loop
  measCH();; // Initiates SimpleTimer

1 Like

I have the exact same problem. In the tabular view I can see that the data are there, but the charts display only a few of them, quite randomly, and connect those few data points with straight lines. A lot of detail gets lost this way in the charts.
To get the whole picture I have to download the data table and create the plot in Excel … not really the original sense of Cayenne :worried:

1 Like

I have similar issues. the day plot claims no data found and displays nothing However the data is there and displays correctly on graphs if you use a custom graph and enter start and stop dates that span the current 24 hour period implying an issue with the date parameters on the default day plot…

1 Like

About a month has passed since the chart stopped displaying properly.
Currently, the problem still persists.

I have a question for the community manager.
Is this a bug? Or is it a specification?

Use ‘Custom’ date with date ranges both set to ‘Today’

With that, I can check the data plot for the day. However, I would like to observe the plot changes over a longer period of time.

I will use another data visualization service until this problem is fixed.

cayenne is a great service and I hope the problem will be fixed soon.

Some starter ideas using Node Red…

can produce this sort of stuff…

MQTT plugs Inputs and Outputs and lets you drag and drop your ideas in between
~ Andrew