Do you have any firewalls blocking port 8442? From your PC try to telnet to the port as in the directions here Troubleshooting Pi Showing Up as Offline in Dashboard
Change the command to telnet arduino.mydevices.com 8442
Do you have any firewalls blocking port 8442? From your PC try to telnet to the port as in the directions here Troubleshooting Pi Showing Up as Offline in Dashboard
Change the command to telnet arduino.mydevices.com 8442