Problem number ip cayenne

How to change the ip number of cayenne, I try to access the cayenne that is in ip xxx.xxx.x.100, but this ip does not appear in my list of valid ip, so the system is out of the Offline air.

I’m not following. Where did you see that IP address?

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Good morning, I have a problem with my Cayenne, every time I connect to the dashboard, it appears OFFLINE for my devices. Enter the (Configure) option and the Device Tree option is disabled. What can be happening, what can I do to solve this problem? I thank you for your attention!!!
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Have a look at my troubleshooting guide and post back here with results.