Setup credentials error

Setting up my Pi via Cayenne, Cayenne sees IP address, try’s to start setup, “installing libraries” then
“Error! SSH Username, Password, or port”
I have usernames & password, done know port, & don’t know where I would enter them if I had them.

Any ideas please

Thx in advance

Is your router blocking port 23?

Sorry for the late reply. SSH is turned off by default on Raspbian. Have you enabled it?