Hello,
I am using Nexus 5 with latest official update from Google for Android 6. From a couple of days, when I open the app, I recieve the following error:
I have the same issue on both Android and IOS devices.
is your Pi using jessie?
They Know
Search for âAndroid app showing âThere was an error loading your dataâ
we have all been looking for a fix
Matt
Hi @ognqn.chikov, @ivar
As @sv650suk mentioned, we are aware of this issue stemming from a release we did on February 14th, and I do apologize as I know its a frustrating bug to deal with.
You can temporarily work around the issue by force-stopping and closing the Android app from the Android Application Manager, then tapping âClear Dataâ. Youâll have to re-login when you launch Cayenne, but the error messages should cease.
We know at this point that closing the app (or having it closed by a battery manager or other utility apps) will trigger the bug to reoccur, so weâre recommending that you just background the app until we have a new build released. However I have heard from people who insist that it still recurs even with no explicit closing of the app, so there may not be a foolproof way to avoid the error from reoccurring until we have a new Android build on the Play Store. You can always go through the process above to temporarily stop the error messages, of course.
I know thatâs not a great experience and weâre working to get the new build out as soon as possible. Weâve already got it working in our QA environment, and passing all tests where the current one failed, so I have confidence that âsoonâ will actually be soon with this one.
Thank you for your patience, and if youâre reading this by all means post here if youâre seeing this error if you want me to add you to the notification list when the fix is released.
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@ivar You mentioned iOS, where we are not aware of this issue. Could you post a screenshot of the iOS error youâre seeing when trying to load Cayenne?
@jody I donât think this is Raspbian OS related at all. Were you having this issue as well?
I have also this problem with my android phone.
I clean cache and uninstall app but my phone show me error 
Having the same issue, looking forward to the fix really soon
Donât worry. I am just reporting something that I have see and try to help.
Best Wishes,
It is appreciated. Demonstrating that this was a widespread issue is whatâs getting me a much faster response from our development team, so thank you for letting us know that you ran into it.
@jakub.demeter weâve found that in the context of this issue, the âError Loadingâ and âServer Errorâ messages are the same issue. As well as the blank Arduino dashboards in the app. For most people, a âForce Stopâ, then âClear Dataâ in the Android App Manager will temporarily give some relief from this issue. It can recur for sure if you close the Cayenne Android app, and possibly in other scenarios. Thatâs what Iâd try until we have a fix out.
Hi, I am completely frustrated now for over a week now have problems server error, triggers, android app crashing, totally unusable now.
Have followed instuctions uninstalling, deleting cache, uninstalling app etc. Cayenne has been brilliant up to now but I feel not enough information has been released and I have wasted time trying to see where the problem lies me or cayenne.
Hi @gregwarner52630 I totally understand your frustration with the Cayenne Android app, itâs barely usable right now unless you babysit it, and even then sometimes it doesnât behave. It was an unintended side effect of the major architecture changes we had to bite the bullet and make in order to make Cayenne more scalable moving forward. The silver lining is that with that work in place weâre going to be able to dedicate much more developer effort to squashing a lot of the long-standing community bugs and feature requests.
If possible Iâd stick to the web dashboard until we update the app (have to imagine next week, the fix just needs additional test to be safe). I can confirm it fixed every instance of this issue on my test Android devices.
Hi rsiegel
Can i be any help testing anything for you
Matt
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Dear rsiegel,
Is there any chance the web interface could be made more mobile friendly?
Iâm using a Android-based 5.5" smartphone with Google Chrome and when I access the cayenne dashboard, I have to enable the âRequest Desktop versionâ for this website, because otherwise I would be only presented with links to the Apple Store and Google Play Store.
Another thing in the Android App:
Is it a known bug that for gauges the color ranges are not the same when defined on a desktop computer and then viewed on a smartphone? I had to configure the ranges twice: Once for the desktop view, and once for the smartphone view.
2 Likes
All,
The related Android issues with:
- âError Loadingâ error message
- âServer Errorâ error message
- Arduino dashboard showing blank on Android (no widgets)
should all be resolved now with an update made on our server side! 
Please note that a new Android release was not necessary to fix this bug, so the latest build is still 1.2.7 at the time of this post. You should see improved behavior immediately when using the Cayenne Android app, but you may want to Force Stop â Clear Data â re-login one final time before trying to ensure a clean slate.
Iâm going to move this topic to âResolvedâ, but by all means weâd like your feedback if this fix did or didnât work to resolve these issues for you, so feel free to keep posting here. If you have a new issue, or one unrelated to the bullet list I made above, I encourage you to create a new thread so your issue isnât lost in all of the posts about this previous issue.
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Even from a couple of days I donât have the problem anymore. Last time (at about 3-4 days) I just delete the app and then install it again and the error has gone.
CONGRATULATIONS!
Thanks, and thank you for your patience. 
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