Arduino board connection issue

hi i’m trying to work out the connection using Arduino Uno with W5100 ethernet shield. Eventhough i used the cayenne libraries my adrduino board is not getting connected to dashboard the image is included to give you a clear idea about the issue
please suggest the solution
.
thank you

Have you the last version library? Try to download the last version by http://www.cayenne-mydevices.com/docs/

You can also update the library inside the Arduino IDE by going to Sketch > Include Library > Manage Libraries and locating “Cayenne” in the list. The latest version is 1.0.1.

I’m not convinced that is the issue here, but it is a place to start. If that doesn’t do it, try the test in this post and let us know your results: Unable to reach arduino.mydevices.com:8442 - putty advice - #15 by rsiegel

Would also be helpful to include the code you uploaded.

-B