Can't add DevEUI

Bugs / Issues
1

Thank you for taking the time to submit your bug/issue! Please use the points below as a guide when submitting.

  • Device & model you are using (Ex: Pi 2 Model B or Arduino Uno with W5100 ethernet shield)
    HTCC-AB02S

  • What dashboard are you using? (Web, iOS, Android)
    Web

  • Please describe the bug / issue as detailed as possible. Attaching the code and any relevant screenshots would be very helpful!
    I can’t add a DevEUI to the devices as it says conflict

2

@jolcese HTCC-AB02S is not supported on cayenne.

3

Hi Shramik,
Thanks for your response.
I’m not sure what do you mean it’s not supported as I have it running and reporting location on Cayenne.
What happened is that that I added and remove the chip’s hardware DevEUI a few times and I can no longer add it.
But I’m now generating a “software” DevEUI from the device and it’s reporting the proper GPS location.

I guess somewhere in the system the original/hardware DevEUI is store even when I deleted the device and now it’s not letting me re-add it. Is that possible?

Thanks again
Jose