I am using GlobalSat LT-100E device.
I am using Web dashboard.
I have added this device to work with actility network. Then I have deleted it via dashboard because I actually intended to use it with everynet network. Now when I try to add it again an error occurs saying “DevEUI already used”.
Please help!
Hi @dgslinkov and welcome to the Cayenne Community.
Could you PM me with the DevEUI for the device in question so I can investigate this on our side and see if we can clear it so you can re-add it?
It must be
a7264830-6a3e-11e7-80f0-a334be42512c
if I am getting this correctly
That doesn’t look like a DevEUI, which should be 16 characters of hex like 0102030405060708
. The DevEUI field when trying to add your device shouldn’t have accepted that value to let you get as far as an error message.
Unfortunately I don’t have an access to the device right now and hence to its DevEUI, but I will get it the next day and post it here, thank you.
The code higher here is what was a part of the device’s page’s URL. I presumed it might help, sorry.
Ok now, device’s DevEUI is 0***********8
Thanks – I didn’t mean to come off snippy before Just wanted to verify that we saw the issue before investigating it.
I indeed see the error trying to add that DevEUI to my account. I’ve assigned a task to our dev team to remove it entirely from the system so you can re-add OK. I’ll let you know as soon as that’s been completed.
Update: The device appears to be on a different account so I’ve PMed you about deleting it from that account.