Many days of disabled Cayenne systems in the field. Promises of fix within 24 hours, then the next 24, etc. Sure wish I could look at the Cayenne page with the temperatures and controls of my log cabin 1200 miles North in Vermont. HOPE my furnace is running! And, I was going to Demo it at the Gainesville Makerfaire tomorrow.
Cayenne is at its FTDI moment. Google “FTDI bricks hundreds of boards in the field”. FTDI produced a very popular USB chip used in Arduinos and many other devices. About 4 years ago some “FTDI” chips in the field were found to be counterfeits. They worked ok however, until someone at FTDI figured out how to BRICK them with a driver update that was distributed through Windows. There was a huge uproar and discussion in the engineering community and many designers vowed “I will never design in FTDI again! I will never trust them again.”
I once was responsible for automated tool interface strategy for a major IBM factory. I decided to learn a little main frame programming and I took a class in “JCL” for system 370 from a guy named Dr. Dobbs. On coffee break, I asked him “what’s your doctorate in?” He looked up and down the hallway both ways and then said “Uh, Divinity… You know, I had these logic courses at Yale, and I got into writing APL and stuff.”
As Dr. D said, way back then, “The reason God was able to create the world in 7 days was that he didn’t have to worry about the installed base!”
I have to find other more reliable solutions for my customers.