Hello community
This week I have problems with the platform, I installed my project about a month ago in my house and it worked perfectly, but this week it stopped working. In the app it appears as if the arduino was not connected to the internet as if it did not recognize it, and in the PC it appears online but when pressing a button it stays loaded and never executes the order.
Do you know if these platforms have had problems or are they in repair? or why should the platform no longer respond with my arduino as if they had no communication or were not linked? This happened suddenly and I have no idea what is due.
This first picture shows the delta of a counter that increments with every 15 second sample. On this minute graph is should increase by 4. The stable working section shows this 4 (with smooth readings on the lower graph), but other times it increases (or decreases) by 10 to 30, which means consecutive updates are in fact 3,4,5 minutes apart. It seems things cease up and then new data is interspersed with data from 5 minutes ago. On the lower graph it shows as these smooth heating/cooling curves become jagged as the sequence of the updates are are all scrambled in time.
When you are watching this on the Cayenne Website, you can see the updates shifting back and forth from reasonably current, to readings that are 5 ? minutes old. And they come in unpredictable bursts.
Hi, how are you?
I saw that they reported that there were some problems with MQTT and that the devices should now work correctly again. But it still does not work properly, itās as if the platform is no longer connected to my device. What can I do to make it work again?
Or are you still working on the platform and thatās why it does not work?
Iād appreciate your help
is frozen, since last week that happened. But it had been working well for a month, I do not think itās the code. Rather, I think it stopped working when there were problems with the MQTT server
Yes, thank you very much for the information. Since the problems with MQTT were repaired my device also worked correctly again. Now Iām having problems with the app on my cell phone, from the computer I can control my device well and it works well with the buttons. But from the app in my cell phone when I press a button, the app closes automatically.