Failed to connect to updates.mydevices.com

Bugs / Issues Resolved
1

I try to add my Raspberry Pi as a new device using Cayenne. I first tried to connect to my Raspberry Pi using iPhone App, but it was stuck at the first step (installing libraries). After several tries, I tried to install manually in my Pi using the following commands.

wget https://cayenne.mydevices.com/dl/rpi_7tdu4o8fmx.sh
sudo bash rpi_7tdu4o8fmx.sh -v

However, it keeps failing, and it repeatedly shows the following message.

(try: 10) https://updates.mydevices.com/raspberry/myDevices-1.0.tar.gz
Connecting to updates.mydevices.com (updates.mydevices.com)|54.148.225.117|:443… failed: Connection timed out.
Retrying.

(try: 11) https://updates.mydevices.com/raspberry/myDevices-1.0.tar.gz
Connecting to updates.mydevices.com (updates.mydevices.com)|54.148.225.117|:443… failed: Connection timed out.
Retrying.

and so on.

It seems the update server is down. Any idea?

Thanks.
Best,

2

Hello from Germany,
I’ve got the same problems while installing mydevices on the pi.

Thanks for help

Erhard

3

hello from french

i too have the same problem is the server are disconnected or update?
we have no info

4

cayenne is having a major update. so this might cause the problem.

5

how long for the end of the update because i can not install my raspberry and configure it

2 Likes
6

Hi @maximeeloy @erhardroth,

Are you able to try again with a new install?

~Benny

1 Like
7

Hi
I am also trying to do a new install without success on the “Connecting to updates.mydevices.com” step. I am unable to ping 54.148.225.117 from either the Pi or my laptop. Suggests a server is down?

1 Like
8

We’re investigating right now. Will update this thread.

~Benny

2 Likes
9

Hi,

I have the same problem right now…Any idea?

Cheers,
Johana

1 Like
10

I am another one with the same error

1 Like
11

Mir geht es genauso, also warten wir ab bis wieder funktioniert

1 Like
12

Hi Benny,
Thank you for the mail.
I’ve tried for serveral times. It seems, that the server is not available.
Erhard

⁣Gesendet mit BlueMail ​

Am 21. Dez. 2017, 00:44, um 00:44, Benny Estes mydevices@discoursemail.com schrieb:

1 Like
13

hey everyone,

We’re looking into it. Will give update when I can!

~Benny

1 Like
14

@erhardroth @pumukl01 @jody @johana.panduro @rebrown @maximeeloy @kiwon.yun How are thinigs looking now?

~Benny

1 Like
15

always the same problem

pi@batiment:~ $ wget https://cayenne.mydevices.com/dl/rpi_3wnjy4fc25.sh
–2017-12-21 20:54:50-- https://cayenne.mydevices.com/dl/rpi_3wnjy4fc25.sh
Résolution de cayenne.mydevices.com (cayenne.mydevices.com)… 52.45.215.199, 34.231.97.124
Connexion à cayenne.mydevices.com (cayenne.mydevices.com)|52.45.215.199|:443… connecté.
requête HTTP transmise, en attente de la réponse… 200 OK
Taille : 1295 (1,3K) [binary/octet-stream]
Sauvegarde en : « rpi_3wnjy4fc25.sh.4 »

rpi_3wnjy4fc25.sh.4 100%[===================>] 1,26K --.-KB/s in 0s

2017-12-21 20:54:51 (9,06 MB/s) — « rpi_3wnjy4fc25.sh.4 » sauvegardé [1295/1295]

pi@batiment:~ $ sudo bash rpi_3wnjy4fc25.sh -v
rpi_3wnjy4fc25.sh
continuing as new install…
–2017-12-21 20:55:03-- https://updates.mydevices.com/raspberry/myDevices-1.0.tar.gz
Résolution de updates.mydevices.com (updates.mydevices.com)… 54.148.225.117
Connexion à updates.mydevices.com (updates.mydevices.com)|54.148.225.117|:443… échec : Connexion terminée par expiration du délai d’attente.
Nouvel essai.

–2017-12-21 20:57:16-- (essai : 2) https://updates.mydevices.com/raspberry/myDevices-1.0.tar.gz
Connexion à updates.mydevices.com (updates.mydevices.com)|54.148.225.117|:443…

1 Like
16

I’ve tried with the Android App.
Step 1: installing libaries run and run and run…

⁣Gesendet mit BlueMail ​

Am 21. Dez. 2017, 20:46, um 20:46, Benny Estes mydevices@discoursemail.com schrieb:

1 Like
17

Still failing to connect:
Connecting to updates.mydevices.com (updates.mydevices.com)|54.148.225.117|:443…
failed: Connection timed out.
Retrying.

1 Like
18

Same problem here:

Connecting to updates.mydevices.com (updates.mydevices.com)|54.148.225.117|:443... failed: Connection 
timed out.
Retrying.
1 Like
19

Damn,i thought i only had the problem…Add me to the list then…

20

same problem here