Not getting mail or SMS after trigger

Bugs / Issues
1

Thank you for taking the time to submit your bug/issue! Please use the points below as a guide when submitting.

  • Device & model you are using (Ex: Pi 2 Model B or Arduino Uno with W5100 ethernet shield)
    Generic ESP8266
  • What dashboard are you using? (Web, iOS, Android)
    Web
  • Please describe the bug / issue as detailed as possible. Attaching the code and any relevant screenshots would be very helpful!
    After triggering I don’t get mail or SMS anymore. It worked perfect one week agoo. Did not change Phone number or mailadres in the meantime. On the chart data the pulses appear as usual.
2

Have you deleted and recreated widgets for those channels? There is currently a bug with that, but seems to be more general bugs right now as well. The new trigger engine should be released soon (hopefully about 2 weeks).

3

Hi Adam,

Thanks for your swift response!

A bit pitty because it really worked fine.

Indeed I tried to make a new trigger but that was unsuccessful.

Due to this problems a colleague accidently destroyed the Generic board, I will program a new one and try again.

Do I get a message as soon as the new trigger engine is online ?

Thanks again,

Jos

4

Do you mean that we should recreate the widgets, or that recreating them might have caused the problem?

I’m seeing the same thing. Widgets unchanged for at least a month, stopped sending SMS about a week ago.

I don’t want to whine too much about a free service, so if a fix is coming, I’m happy to wait.

5

Hi Adam,

FYI
I tried it with another Generic ESP826 board, connection with your server is no problem, creating triggers is no problem, in Chart can see the triggers I send on the chart but still not getting mail or text message.

6

Re-creating them would be the cause of the bug

What connection method are you using?

Has the trigger fired at all? Can you post a screen shot of the trigger settings along with the widget values where it should trigger?

7

Sorry I haven’t had a chance to follow up on the info you asked for. FYI, I did get a pair of notifications a few days ago, but it has since gone silent again.

8

@wjcarpenter @jos Would like to clarify, it’s just the notifications that are not working for you guys? The device to device triggers are working fine…

~benny

9

I don’t do any device-to-device triggers. I only trigger notifications based on reported data ranges.

The data is making it as far as the Cayenne server. When I view the chart of historical data or download the CSV, I can see the events that ought to trigger notifications, though with a couple of quirks:

  1. I have a pseudo-sensor that only reports values of -2 or +2 (basically, on or off). The plotted chart of historical data only goes to 0 on the Y-axis. I’m pretty sure it used to show the negative values, but it’s been a while since I looked at it.

  2. Some of the values in the CSV are not -2 or +2, but some value between. I assume that’s because the historical data only shows 1 point per minute, and it has interpolated sometimes. Could that interpolation affect notications?

10

Indeed, the devide triggers work perfectly but I don’t get a mail or txt anymore.

11

SMS started working again for me today. Maybe nudged by the new things announced?

12

Are you using a Raspberry Pi @wjcarpenter?

13

No, it’s an esp8266 with code based on a Cayenne sample I saw somewhere.

14

I am pretty much giving up on SMS notifications from Cayenne. After a couple months of silence, in mid-April I suddenly started getting an SMS about once a minute for one of my four triggers, but nothing from the other three. I turned that trigger off. A couple weeks went by, and today one of the other triggers started pestering me about once a minute.

I’ve silenced all my SMS triggers now. I have very little confidence that Cayenne will ever get it right, so I am looking around for another solution.

15

can you share the code, dashboard screenshot and trigger screenshot to provide some help with your problem.

16

Hi shramik !!!

i had the same problem 1 day ago…my esp8266 worked good for at least 4 mounths the code is good it send me email but no sms anymore ??? i reset the board but the board still work good all the data is correct send email corectly but no sms anymore ??? i tried with a new trigger but still no sms…i know it 90 sms /days but i don’t know how many sms /years ??? is there is a limit for a years ???..i use another cayenne at another place and it send sms and email corectly…is there is any posibility to send more sms /days and /years…??? is the cayenne platform can add sms extra ??? thank for your help …