SSH error user/pass or ppt

Thank you for taking the time to submit your bug/issue! Please use the points below as a guide when submitting.

  • Device & model you are using
    Pi model B 2

  • What dashboard are you using?
    Android 5.1.1 on Galaxy J7 SMJ700M

  • Please describe the bug / issue as detailed as possible. Attaching the code and any relevant screenshots would be very helpful!

When I configurated SSH user and password, I have an error: incorrect SSH user and password or port. This error with users root and pi. But with Juice software I can connect to raspberry with both users.


Hi @cursoreparacion2, Welcome to the Cayenne Community!

While I’m not sure immediately why you’re seeing this issue (presuming the username/password/port are all correct), you can work around it by running the two commands the Android app would run on your Pi to install our Cayenne agent software manually.

These two commands are customized for your specific account. You can get them by:

  1. Log into your account via the web dashboard at

  2. Then go to Add New > Device Widget > Single Board Computers > Raspberry Pi.

  3. Scroll down to ‘Option 2’, and copy/paste and run each of the commands into your Pi command line, one at a time. They will look something like the following, but with the ‘xxxxyyyy’ part unique to your account:
    wget sudo bash -v

Once you’ve run both of these, the Pi agent install will progress, ultimately rebooting your Pi at the end of install. At that point your Pi should connect to your Cayenne account, and you can interact with it via the Android app or the Web Dashboard (or both, whichever you prefer).