Unable to resolve host address `cayenne.mydevices.com'

Bugs / Issues Resolved
1

841Ɨ431 66 KB

need help

2

I am currently seeing the same thing trying to configure a new Pi.

3

@tmarlonvbriones @Slbj1977 Are you guys sure you have internet connection? We donā€™t see any issues that could be causing this on our end.

Perhaps you can follow this post for some troubleshooting.

Let us know what you find!

-B

4

pretty sure iā€™m online i made a querry here rightā€¦

i use putty with windows and terminal for mac my raspberry running rasbian can browse the internet no problemā€¦

is there a way that we can download the installer and install it using the files or maybe you can place it in a repository like github where connection is more stableā€¦

not giving up and would like to try this IoT protocol. I want to evaluate which is better option in doing connectivity.

5

What DNS server are you using?

6

Upon checking it with my phone DNS is the same with my router. 192.168.1.1

7

If you connect to your router you should see somewhere in there that it has public DNS servers. It should be on a status page. If you canā€™t find it post your router model and we can try to find where to look.

8

Netgear WGR614 v7

9

This definitely looks like a DNS issue to me. Here is a page which shows how to set your DNS on that Netgear router model:

I would suggest to use Googleā€™s DNS server at 8.8.8.8, though there area lots of choices out there. Anything commonly used on the public internet should be able to resolve cayenne.mydevices.com no problem.

@tmarlonvbriones If that doesnā€™t do it, let me know and Iā€™ll just grab the setup script file for you, and give you a command to run it locally on your Pi.

10

thanks now itā€™s working!!!

1 Like
11

Glad to hear it, Iā€™m going to mark this topic as ā€˜Resolvedā€™, but @Slbj1977 (or anyone else who sees this), please post and let me know if the steps that worked for tmarlonvbriones donā€™t work for you!

12

then installer was able to load but there is that error screenshotā€¦
manually rebooted pi and upon checking with my iphone still raspberry is
not installed.

13

Are you using the latest version of Jessie image from Raspberry Pi site?

-B

14

nope

15

Sounds like youā€™re not on either Jessie Full or Jessie Lite. You can try to manually install the development headers with ā€œsudo apt-get install python-devā€

16

this is the resultsā€¦ will try to rebbot piā€¦

17

You might have to just get a fresh image of Jessie for this to work correctly. What image are you using?

18

will try thatā€¦
will let you know what happen when i use another osā€¦
thanks anyways guys.

19

823Ɨ630 78.5 KB

thanks used new image of Jessie and installation no glitchā€¦
consider this issue resolved!

More Power to CAYENNE!!!
hope to have a good wireless setup using Cayenne!

20

Woohoo! Hope to keep seeing you around.

Let us know of any other issues you might run in to.

By the way, we are looking to get more reviews on our Android app. If you have Android device and download Cayenne app, we would love to get a review from you :slight_smile:

Thanks!

-B