Installing Cayenne in Android stops locally running on Pi

Bugs / Issues
1

Thank you for taking the time to submit your bug/issue! Please use the points below as a guide when submitting.

  • Device & model you are using (Ex: Pi 2 Model B or Arduino Uno with W5100 ethernet shield) : Pi3 over WiFi

  • What dashboard are you using? (Web, iOS, Android): Web & Android

  • Please describe the bug / issue as detailed as possible. Attaching the code and any relevant screenshots would be very helpful!
    Bug: I installed Cayenne on my RaspberryPi-3 and it works initially, but then when I install the Cayenne Android phone application and add my RaspberryPi-3 device there to use it remotely, the Cayenne interface on my RaspberryPI-3 stops working (showing “Offline” now). Cayenne does work from my Android phone at this point, but I want Cayenne to work from both the RaspberryPi-3 and Android interfaces, but I can only get one to work at a time. -Is this a bug? -Is there a work around? -Is there a way to use Cayenne on my Android cell phone through the Web instead of installing Cayenne on it?

2

Sorry for the delay here. Can you check to see that you are signing in on the same account on mobile and your web dashbaord? I’ve seen this a couple times when it installs for a different account shot it then shows offline for the other account.