No data from Kerlink SPN

Bugs / Issues
1

Thank you for taking the time to submit your bug/issue! Please use the points below as a guide when submitting.

  • Device : FTD Adeunis 0018b20000000ba8

  • What dashboard are you using? (Web)

  • Please describe the bug / issue as detailed as possible. Attaching the code and any relevant screenshots would be very helpful!

Even if I got frames from the FTD on the Kerlink SPN, there is no data on the dashboard. I tried with a Semtech LoRaMote (0000000011223344) as well but I got the same issue.

Thanks,
Vincent.

2

For the Adeunis device, I do see frames hitting our logs (it looks like the format has changed a few times, maybe you were fiddling with it), but for the most part they seem valid to our decoder. A couple examples:

9e1b48091740001354212313130fb2

decodes to:

[
    {
        "channel": 0,
        "type": "temp",
        "unit": "c",
        "value": 27,
        "name": "Temperature"
    },
    {
        "channel": 1,
        "type": "digital_sensor",
        "unit": "d",
        "value": 0,
        "name": "Shock"
    },
    {
        "channel": 2,
        "type": "digital_sensor",
        "unit": "d",
        "value": 0,
        "name": "Button"
    },
    {
        "channel": 3,
        "type": "gps",
        "unit": "m",
        "value": [
            48.152899999999995,
            -1.5903333333333334,
            0
        ],
        "name": "GPS"
    },
    {
        "channel": 4,
        "type": "batt",
        "unit": "p",
        "value": 87,
        "name": "Battery"
    }
]

8f1d36340fa92602

decodes to:

[
    {
        "channel": 0,
        "type": "temp",
        "unit": "c",
        "value": 29,
        "name": "Temperature"
    },
    {
        "channel": 1,
        "type": "digital_sensor",
        "unit": "d",
        "value": 0,
        "name": "Shock"
    },
    {
        "channel": 2,
        "type": "digital_sensor",
        "unit": "d",
        "value": 0,
        "name": "Button"
    },
    {
        "channel": 4,
        "type": "batt",
        "unit": "p",
        "value": 87,
        "name": "Battery"
    }
]

The payloads have stopped for about an hour as of my writing this post, but based on those, I’d expect to see widgets auto-created on your dashboard. The only reason I can think of they might not have appeared is if the server trouble mentioned by @bestes here. I believe things are in a better state by now though they are still investigating to make sure this doesn’t happen again. I’d be interested if your data is displaying now for this device now that things are stable again.

For the Semtech device, I see/think the same thing (valid payloads until about an hour ago)

Ex: 002754062d020c36447bf2fede870000 decodes to:

[
    {
        "channel": 1,
        "type": "temp",
        "unit": "c",
        "value": 15.81,
        "name": "Temperature"
    },
    {
        "channel": 2,
        "type": "bp",
        "unit": "hpa",
        "value": "1007",
        "name": "Barometer"
    },
    {
        "channel": 3,
        "type": "batt",
        "unit": "p",
        "value": "21",
        "name": "Battery"
    },
    {
        "channel": 4,
        "type": "gps",
        "unit": "m",
        "value": [
            48.15293170844694,
            -1.590120792388916,
            0
        ],
        "name": "GPS"
    }
]