There is no data from last week

i have 2 dashboard on 2 account and i have problem with both from last 2 or 3 days ago.
all devices on 2 dashboard Have not shown on graph ".last data packet sent "on cayenne is updated every minutes but no data show on channels.some times show for hours and some devices completely no data available .devices are ardunio and there are on Different locations .
they was working from last 6 months ago and suddenly all devices broken.
is there any problem with cayenne server?

can you private message me the email address associated with this issue.

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i private message email address for you.
Thank you kindly