Arduino and rpi3 offline

[wmontg5988]

Had the arduino stateside and the rpi3 in the Philippines were powered down for some time. Now powered up they went online for a short time and now refuse to appear online on dashboard or iOS app. The rpi3 overseas shows associated with the router and the arduino is showing rx tx flashing. My uno was powered up and has stayed online.

Help?

[rsiegel]

Is it possible the new network in the Philippines has restrictions on port usage? The Cayenne Pi Agent needs port 8181 to be open, and the Arduino software needs 8442.

Here is a post on how to test for Raspberry Pi:

[INSTALLATION] myDevices

Hello @bruno.debrida and welcome to the Cayenne Community. I’d be happy to help. Since it looks from the log like the install really did go OK, I suspect this could be because port 8181 might be closed on your network, and this port is required for our Pi agent software to connect to our cloud server. If it can’t make this connection, then it may not be able to tell the server the install was OK and start transmitting data to Cayenne. You can use telnet to check if the port is open. Thi…

and for Arduino:

Unable to reach arduino.mydevices.com:8442 - putty advice

Hi @Volkun, It’s likely a network configuration issue on your end, I’m sure we can get to the bottom of it. Presuming you have a computer of some sort on your network (and that computer can ping your Arduino), we can try to verify your connection to arduino.mydevices.com If it is running OS X or Linux, you can run telnet arduino.mydevices.com 8442 on your command line. If things are working, it will disconnect you right away, but you’ll get a message like “Connected to arduino.mydevi…

[kreggly]

When I was working in China, I was SSHing out on multiple ports, only to have the port I used blocked about an hour later.

I was enjoying the game. Would sure like to be able to change the port, or use some sort of intermediate server.

Cheers,

Craig

[wmontg5988]

The fiber optic modem router won’t even let me connect an ap router. Service tech will be there Tuesday, hopefully the daughter can explain things.

Edit: just got the mega to play after resetting modem and switching Ethernet directly to the modem. Thru all this the uno never went offline.