Is it possible the new network in the Philippines has restrictions on port usage? The Cayenne Pi Agent needs port 8181 to be open, and the Arduino software needs 8442.
Here is a post on how to test for Raspberry Pi:
Hello @bruno.debrida and welcome to the Cayenne Community. I’d be happy to help.
Since it looks from the log like the install really did go OK, I suspect this could be because port 8181 might be closed on your network, and this port is required for our Pi agent software to connect to our cloud server. If it can’t make this connection, then it may not be able to tell the server the install was OK and start transmitting data to Cayenne.
You can use telnet to check if the port is open. Thi…
and for Arduino:
Hi @Volkun ,
It’s likely a network configuration issue on your end, I’m sure we can get to the bottom of it. Presuming you have a computer of some sort on your network (and that computer can ping your Arduino), we can try to verify your connection to arduino.mydevices.com
If it is running OS X or Linux, you can run
telnet arduino.mydevices.com 8442
on your command line.
If things are working, it will disconnect you right away, but you’ll get a message like “Connected to arduino.mydevi…