ELSYS-ELT2 not recieving data


#1

Hi,

I currently have some ELSYS devices running, from which I can retrieve data in another environment. However, only the ELSYS ELT 1 is properly functioning here on Cayenne. The ELT 2-HP doesn’t seem to connect with the Cayenne application. Could this problem be because there is no such model to choose from when adding new devices? Only the ELT 1 appears in that list?

If not, what am I doing wrong. All my other devices are properly connected.

Thanks for the help


#2

yup, ELT 2-HP is not supported by cayenne as of now.


#3

Thank you for the reply,
Any plans for adding support for it? If so when?

Thank you


#4

will check and let you know.


#5

Thank you,

I also wonder if there might be a work-around I can use instead while I wait for the ELT2 to be added?


#6

there is no workaround for this. you can reach the manufacturer to add this device to cayenne IOT ready platform. then the device will be available on cayenne platform.


#7

you can try by using the ELT-1 sensor in the device list and also try the other Elsys options just to see if any of them work.


#8

It is already added as as ELT-1 sensor, but sadly this isn’t working. I’ll try the others and I’ll contact Elsys and ask them to add it to the platform.
Thank you for your assistance