GPS zTags and SODAQ Collars not Displaying on Cayenne

I have Zane zTags and SODAQ GPS collars functioning correctly on The Things Network, but when I add the devices to myDevices Cayenne Web page they don’t display. https://cayenne.mydevices.com/cayenne/dashboard/lora/6c87ed40-2f09-11ea-a38a-d57172a4b4d4

John

Hi sir, can you private message me your DevEUI so that i can check what is the issue.