I’m struggling to get my Comtac LPN sensors visualized on the Cayenne dashboard. According to my Swisscom ThingPark portal the senor is working fine and transmits 134 packages/day. It looks however that Cayenne does not receives date or cannot interpret. Here are some of the specifics - any support would be greatly appreciated.
I can confirm that on our end we’re not seeing any payloads received from this DevEUI, so I don’t think its an interpretation/decoder issue. Here are some first troubleshooting steps for the portion leading up to the part where data would hit Cayenne to try:
Make sure the device is properly activated in the Network Server
DevEUI, AppEUI/AppKey (OTAA), AppSKey/NwkSKey (ABP), and eventually DevAddr, all must match between the device configuration and the network activation.
Check the device battery
Make sure the device is emitting and working properly
Please check for the device documentation to debug any light on the device itself. Some of them are blinking (either red or green) until they joined the network, and they usually blink with each frame sent.
Check the network server logs
Most of Network Server UI provide a way to see uplink frames, allowing to debug that the device is properly connected to the network server.
Reset the device
Remove the battery and put it back to force re-joining the network.
Make sure the forwarding or routing profile to Cayenne is well configured.
This is done on the Network Server configuration. Check Cayenne documentation for more information and some hints.
Make sure you selected the right Network in Cayenne
For each device added, we expect to receive data from the selected network server.
For the last one, is this device on Swisscom or Actility? (maybe they have some relationship together that I’m not aware of?). We have a separate entry in our device add process for Swisscom network devices.
Matches what I have in our documentation, I believe this is correct.
What our system is looking for here is called your ThingPark DX Profile, which is generally your domain with -api appended, without the .thingpark.com part.
So if your domain is http://swisscom.thingpark.com/, then I’d expect swisscom-api is likely correct. Actility should be able to confirm on their end what your ThingPark DX Profile name is. At the time of this post I can see that server is returning a 503 error – maybe that could be part of why we’re not seeing the data on our end?
Also tagging @croczey and @eptak here to see if they see a clue that I’m missing here.
I checked on our side and looks we never received any data for that DevEUI.
I would recommend to double check the Routing Profile configuration chain in the ThingPark Device Manager, and make sure the right Routing Profile is selected in the Device configuration.
I’m not seeing data stream up to us for that DevEUI.
Could you please check the network config for the device. You should have the selected Routing Profile. Please make sure “Swisscom to Cayenne” is properly selected.
